Refund policy

At Lily Hil, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

You may request a return within 14 days of receiving your order.

To be eligible, items must be unused, undamaged, and in their original packaging.

The customer will bear the return shipping costs unless the product delivered is damaged or incorrect.

Once your return is received and inspected, we will notify you about the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

If you receive a product that is damaged or defective, please contact us immediately at info@lilyhil.com.

We will send you a free replacement at no cost, and you will not be required to return the faulty item.

To initiate a return, email us at info@lilyhil.com with your order number and reason for return. Our team will provide step-by-step instructions.

Items that show signs of use or are not in their original condition may not be eligible for a refund.

Shipping costs (if applicable) are non-refundable unless the return is due to a damaged or defective item.

📩 Need Help?

For any questions or assistance, contact us at info@lilyhil.com

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